The subtext, whether it's intentional or not, seems to be that the gender of manager that he (yes, assuming OP's gender) spoke to is relevant to the negativity of the experience. The message can be condensed down to "female + new Apple = bad, male + old Apple = good"
What I'm baffled about is why the comparison was made against the contact's gender. How would involving the contact's gender have helped? Or if that's not the question that was intended, then why not ask the actual question that was intended?
