True, I don't remember if the backup software was running. However we lost tapes in the cartridge in the drive (7 tapes I think) and also tapes in other cartridges (banks of 7).
I think we had 4 cartridges of 7, then upgraded to a newer robot that had 8 cartridges of 11.
At the time I was pretty shocked, and asked around and apparently it wasn't a particularly unusual event. Fortunately we always kept a cartridge rotated out to a different room.