Pretty much. We can divert a little to support customers reporting issues, though I don't feel JIRA is much friendlier here compared to GitLab once you get the hang of both. The only one I see benefiting from this monstrosity is management and upper layers, and they indirectly pay for this through lower morale and retention rates. If you really need the graphs that badly, you might as well spend a few hundred man hours to write a script that imports data, run some data science logic and draw them. And maybe put all that info.