[Current Atlassian employee here] This might be biting off more than I can chew, but if anyone has tangible ways they think Jira can be improved for non-tech team members I'd love to hear them. Happy to chat via email or Zoom about them and try to add some of the fixes into the upcoming roadmap.
Based on everything I've sorta-kinda-summarized here, the #1 thing you guys could do is speed up Jira Cloud.
My company uses it and tolerates it, but at this point it now takes 8-10s to load a single issue from the board view, and ~5s to toggle the edit state. There is basically not a single action I can perform that takes less than 5s to execute, and some take more (backlog, etc. view take upwards of 30s to load a few hundred issues).
This is just not OK. And we're using hosted, Next-Gen. No fancy customizations.
Every. Single. Click. takes 5s+ to register a reaction. I'm on a gigabit internet connection and have a 16" MacBook Pro with all the dials turned up (eg it is NOT me).
Whew. At 8 seconds I'd probably call for the tool to be removed. I had a similar experience while at Atlassian at one point and then we found a way to speed up the (Jira Core) boards by ~5 seconds after changing some JQL for the board logic. That change should be in effect for your org but you'd need to use Classic Business projects.
Fun fact, next-gen might actually be a reason why your instance is running slower. A side-effect of NG can be the slowdown from each project with its own custom fields and that effect multiplied hundreds of NG projects across an organization. Then (I think), when loading your project it calls all the fields to see which fields it should show. Not an ideal rec, but I'd check out Classic projects and see if that speeds things up for you and your org.
Speeding up Jira Cloud is a top priority for Atlassian this year so you should see some improvements coming. I'm working on a new view right now in Jira and we've been able to load about 100 issues in ~1-2 seconds. It lazy loads, but we can flip through 500 easily once you've scrolled to the bottom. Should be able to get that in your hands this coming year.
I appreciate you jumping into a thread like this and it's great to hear that effort is being invested to speed up Jira Cloud.
However:
> we've been able to load about 100 issues in ~1-2 seconds.
I'm sure there are a ton of things that go into speeding things up and I don't mean to diminish the amount of work involved, but might I suggest raising the performance bar even higher?
Is there a world where loading 100 issues takes 300ms for example? Anything over that typically tends to give users the impression of things being slow.
Haha fair enough. The issue will be, and currently mostly is, the effect you see on performance at scale. Small instances don't have instantaneous interactions but they're still much faster. Here's a quick video (https://imgur.com/a/8ZJrhMZ) of a dev instance (slower than prod) with the new feature. Loading of this view feels way faster than the board does.
The work I'm doing is separate from the performance improvements, so hopefully the two initiatives combined will get us a lot closer to what you're asking for! Again, we'll have to see what it looks like in production at scale, but I'm optimistic it'll be a much better experience.
I'll chime in and say thank you as well! (Both for your work on this and for addressing it in this thread). Looking forward to seeing the improvements too.
