>>So THAT'S what all the humans at Google are up to
How cute. You think that these are humans calling from google. No biological human has represented google by phone since the 90s. It is all androids and chatbots.
That's nice they call. I'm aware of a variety of business listings they helpfully automatically update to be wrong. The only way to know is to check back often.
In fact, I know a business who complained he got more calls from Google trying to update their maps database than he got from real customers!