People, have you _used_ enterprise software? Jira is the first piece of enterprise software I've ever used that I _don't_ hate! Well, if Bugzilla counts, then I don't hate that either.
But in the past I've been exposed to BMC's products, which were, at least when I was exposed to them 10 years, horrible. And going further back, Lotus Notes, which even in the early aughts wasn't up to basic standards of UI from the 1980s.
Could Jira be better? Sure. But I think a lot of the complaints about Jira might only be relevant to the way their instance of Jira happens to be set up. Setting up a proper workflow that meets the demands of the organization is not an easy thing to do.
Now, I've never administered Jira, and maybe that's not good, but as someone who's used it for about 10 years, I'm fine with it.
But in the past I've been exposed to BMC's products, which were, at least when I was exposed to them 10 years, horrible. And going further back, Lotus Notes, which even in the early aughts wasn't up to basic standards of UI from the 1980s.
Could Jira be better? Sure. But I think a lot of the complaints about Jira might only be relevant to the way their instance of Jira happens to be set up. Setting up a proper workflow that meets the demands of the organization is not an easy thing to do.
Now, I've never administered Jira, and maybe that's not good, but as someone who's used it for about 10 years, I'm fine with it.