Those volunteers took the wrong approach, since they didn’t ask the people they were trying to help, what help they actually needed. But in my experience, the group they were targeting is very difficult to productively converse about their needs with.
People with mental health issues oftentimes don’t know what their problem is or how they can be helped. Sometimes they can’t conceive of solutions outside their current mental space or understanding. Additionally, sometimes simply asking them what amounts to “I noticed something wrong with you and I’d like to help” exacerbates the feeling of “something is wrong with me” rather than “I’d like to help”.
The above is true for more issues than just mental health issues, as well. I definitely support asking people what they need and tailoring solutions to their individual or group needs, but it’s not as easy as your post makes it sound.
If you or others have advice regarding specifically how to help people struggling with mental health, I’d love to hear it. I have a lot of loved ones who have struggled or are struggling with mental health issues, and I haven’t found any approach which does work.
I know many people with mental health issues (including myself), but my sample isn't terribly generalizable as they're either from my family or my wife's family. For me personally, the scenarios I've opened up in are, without exception, intimate. The absolute maximum has probably been 5 people in conversation, and it has always been in scenarios where time feels plentiful. It also helps tremendously if others break the ice, though that's not always a requirement.
For these volunteers that are trying to improve the mood of those struggling with no prior credibility or relationship, my best guess would have been organizing something like a series of cafes where people can come and pet consenting animals. Have volunteers be available for conversation, but defer agency in that process to participants. I would consider things like have a rotation of volunteers semi-clandestinely engage in alone time with the animals so that socially anxious participants don't feel overly conspicuous if they also need to be alone. I might also have some PPE on-hand for those especially anxious about hygiene. I'd probably look a bunch of stuff up to see what accommodations are helpful to people of various mental struggles, figure out a subset that seems plausible and give it a shot. That's my best guess.
People with mental health issues oftentimes don’t know what their problem is or how they can be helped. Sometimes they can’t conceive of solutions outside their current mental space or understanding. Additionally, sometimes simply asking them what amounts to “I noticed something wrong with you and I’d like to help” exacerbates the feeling of “something is wrong with me” rather than “I’d like to help”.
The above is true for more issues than just mental health issues, as well. I definitely support asking people what they need and tailoring solutions to their individual or group needs, but it’s not as easy as your post makes it sound.
If you or others have advice regarding specifically how to help people struggling with mental health, I’d love to hear it. I have a lot of loved ones who have struggled or are struggling with mental health issues, and I haven’t found any approach which does work.