I believe these studies to be problematic for many reasons. The first is because they measure owner satisfaction, but they make zero effort to measure owner expectations. Are the expectations for people buying Teslas much higher than people who buy from other manufacturers? Are they more sophisticated of a buyer and think more deeply about their car?
The second issue is they also do things like compare the Rivian R1T to the Model 3, which is half the retail price and less than a quarter of the manufacturing cost (Rivian takes huge losses on their sales).
The final issue I'll mention is that JD Power makes almost all of its money from traditional car manufacturers. This is a huge conflict of interest and there is zero legal accountability.
Most people don’t need Tesla range. The MINI Cooper does 114 miles for under $30K, and Hyundai, Kia and Ford all offer 240 mile + ranges for under $40K.
Tesla Model 3 has 270 miles on the base model but you’re paying over $40k for that.
For me, it's hard to find anyone else that matches Tesla on price, range, and performance. It seems like with the other EVs you get to pick two of those.
JD Power is also a marketing arm for the auto industry. Their numbers have been a joke since at least the 80s. "#1 in initial quality" is such a laughable claim yet car companies pay JD Power to award it every year.
Polestar, Ford VW, Audi and Hyundai are in the same ballpark for ratings.
Several of those manufacturers have cars in the 30K range, well below the prices Tesla is starting at.
That moat seems pretty small these days.
[1] https://www.jdpower.com/business/press-releases/2023-us-elec...