I think you're misunderstanding the change to tipping. DoorDash is effectively eliminating it (or at least making it truly optional). The city's study [1] advocates for this explicitly:
> Beyond productivity, there also exist several other margins for adjustment to higher delivery worker pay. For instance, apps could choose to reduce consumers’ costs through changes to the user interface that discourage or eliminate tipping (or, equivalently, consumers could choose to tip less in light of workers’ higher pay, independent of any changes engineered by apps). The Department finds that if tipping were eliminated at all apps, costs to consumers would increase by $1.06 per delivery (3%) with workers still receiving sizable pay increases.
Basically, the previously "mandatory" tip is now baked into the price upfront. I think this exactly what you want.
> DoorDash is effectively eliminating it (or at least making it truly optional)
it was truly optional before, no? you just had to decide if you were taking an option or implicitly being a jerk before ordering. now you decide after.
perhaps companies need to stop implying such things altogether. such as could be done by not even mentioning a tip until food is in hand. as that is what a tip is.
that the delivery person be paid more upfront and outside of tips is part of the problem that needs solved. a big part, but not the only one.
in fact the case study advocates for more than dd did.
so this doesn’t seem to be what the commenter wanted. progress but not completion. maybe not time to celebrate yet.
The big difference is that before, the tip you picked before placing the order directly reflected the offers that the dashers would see. If you put no tip then very few dashers would be willing to take the order. This is what effectively made it mandatory.
Now dashers won't see tip variance in offers, it'll effectively be post-service from their perspective.
From the consumer perspective, yes, you can tip before you have the food in hand, but it's no different than if you had gone back after delivery and added a tip.
I don't really see what your remaining point of contention is here.
> From the consumer perspective, yes, you can tip before you have the food in hand, but it's no different than if you had gone back after delivery and added a tip.
When you visit a restaurant, do you give a tip to the wait staff when you place your order or do you wait until after the service has been rendered?
Generally I don't have a choice as you tip when money is exchanged. At some places that means when you place the order (but before you've gotten the food), and at others it means when the bill is satisfied at the end of the meal. Other times the tip is forced so you don't really have a choice regardless (unless you want to go above the mandatory amount).
However, the change with DoorDash is now it doesn't really matter when consumers decide to tip since it won't be known to the service provider (well, I suppose DoorDash themselves know, but the dasher does not). Previously the tip impacted the offers dashers saw, so opting to tip after service would impact the service being provided.
> Beyond productivity, there also exist several other margins for adjustment to higher delivery worker pay. For instance, apps could choose to reduce consumers’ costs through changes to the user interface that discourage or eliminate tipping (or, equivalently, consumers could choose to tip less in light of workers’ higher pay, independent of any changes engineered by apps). The Department finds that if tipping were eliminated at all apps, costs to consumers would increase by $1.06 per delivery (3%) with workers still receiving sizable pay increases.
Basically, the previously "mandatory" tip is now baked into the price upfront. I think this exactly what you want.
[1]: https://www.nyc.gov/assets/dca/downloads/pdf/workers/Deliver...