I've worked in enterprise software and when customers are paying tens of millions of dollars per year for your software, it's difficult to tell them to fuck off... even more so when your customers all know each other.

Nobody said its easy, we are saying that it must be done or you and the customer will both be unhappy.

I think that far less software businesses fail due to telling their customers to fuck off than vice versa.

At least that is what my anecdotal evidence says. I know of a couple of software businesses that failed because they couldn't get themselves to say no to their customer.

I know of none that told their customer to fuck off and failed.

> i'm sure you (or your employer for that matter) have better things to do than twisting your internal policies to client's dis/liking

I'm sort of at a loss here. The customer is always right, right? If you're deploying software, everything the customer sees is what they're paying for. If it matters to them, and it bothers them (which I can see in this case), I think the good companies fix it, and the bad companies have "better things to do"

Customers always act entitled.

"The customer is always right" is an incredibly broken methodology. It works great for a mom&pop shop in a small town… not so much in any other situation.

we're talking about throwing ticket numbers around. and this fixes absolutely NOTHING except egos.

> The customer is always right, right?

no. if they talk bullshit, it's still bullshit. then to just comply and go with bullshit is the reason there's so much atrocity.

don't be sheep and talk to the other side like educated human beings do.